8 Tips to Empower and Encourage Your Employees
Cathie Leimbach • May 25, 2021
Do you sometimes think that your employees are doing less than you would like? You might be feeling that they are simply “showing up,” clocking in at 9:00 and out at 5:00. You would like your team to show more initiative and are uncertain how to make that happen.
Empowering your employees to be innovative, take action, and solve problems. Creating a culture where each employee is engaged and invested in doing good work helps your company’s bottom line and increases employee retention.
When employees are encouraged to take the initiative, the benefits extend far beyond the individuals. The entire team is newly motivated to work collaboratively. In addition, the spark that comes from empowering employees creates the space for some excellent work to be done. Here are some tips for creating an empowered culture.
- Delegate to develop your employees. It is easy to delegate the tactical assignments you would prefer not to be doing. Having meaningful two-way conversations with each employee, you can determine what their specific talents and interests are. Mindfully delegating responsibilities that will help them develop their abilities frees up your time and makes them stronger contributors.
- Set clear expectations. Communicate where your employees are free to act. Rather than micromanaging, permit your employees to make decisions while ensuring their choices align with company goals.
- Give your employees autonomy over their assignments. For example, it’s okay if an employee doesn’t get from point A to point B using the same means you would use. (I know, we always think our way is the best!) Empowering employees means letting them figure out, with support, how to get the results.
- Make sure your employees have the right resources. Creating a new culture takes time. Often, when you start working to empower your employees, they will still be coming to you to get answers. So instead of quickly providing the answers, offer tools, provide resources, and be a sounding board for ideas.
- Give specific, constructive feedback. Telling an employee that they did a “good job” doesn’t help them learn what they should continue to do in the future. Instead, catching them doing things right and telling them where they are succeeding helps them to continue to develop those skills.
- Accept ideas and input. Some of the best ideas come from the people doing the work. Involve your employees as much as possible in decision-making and goal setting. Not only does it help empower employees, but you are also likely to receive some value-adding ideas.
- See “mistakes” as opportunities to learn, not failure. Nothing shuts down employee initiative faster than creating a culture where everyone fears getting ‘in trouble” for making a mistake. Instead of the blame game, treat mistakes as a great learning experience for future improvement.
- Recognize employees for their hard work. Studies show that almost 65% of employees who are routinely appreciated are unlikely to look for a new job within the next six months. In addition, 40% of employees report putting more effort into their position if they are routinely recognized. It will also encourage them to continue being innovative, take action, and solve problems.
Creating a culture of empowered employees means you get your “dream team” of knowledgeable professionals who take the initiative and use their skills to help the company. Sounds pretty good, right?
Tom walked into his one-on-one feeling relieved. For a week, he had been struggling with two critical assignments. His supervisor had delegated them without much context, and Tom wasn’t clear about the desired results or how to get started. Surely, he thought, we can sort this out today. Fifteen minutes later, Tom walked back to his desk just as confused. His supervisor had done nearly all the talking—reviewing priorities, sharing updates, and reminding Tom that the two assignments were important. But he never asked the question Tom needed to hear: “What do you need from me to be successful?” When One-on-Ones Become One-Way Conversations This happens more often than we might think. Leaders enter one-on-ones with a list of things they need to communicate. They talk through the list, ask if there are any questions, and move on to the next meeting. But a one-on-one should do more than transfer information. Its purpose is to help the employee succeed. That requires conversation—and conversation requires listening. Ask what the employee wants to discuss. Listen for what is getting in the way. Do they need clearer expectations? More training? Better resources? Help making a decision? Encouragement that they are headed in the right direction? Then determine together what each of you will do next. Try This in Your Next One-on-One Instead of starting with your agenda, begin with one simple question: “What would be most helpful for us to talk about today?” Then listen. You may discover that the most valuable thing you contribute to the meeting isn’t what you say. It’s what you learn. Conversation is Where Leadership Happens™ If this has you thinking about the conversations you have with your team, join me at the Workplace Conversation Clinic on September 21 . Bring a question about your one-on-ones or a conversation you’re finding difficult, and let’s work through it together. RESERVE YOUR SPOT HERE
For weeks, Mary had been frustrated with frequently occurring delays in shipping. During her one-on-one with her supervisor, she finally told him what was going on. He listened, asked questions, and said he would look into it. She left the meeting feeling encouraged. Maybe this situation would finally get resolved. A week later, her supervisor started their one-on-one by asking “So, what do you want to talk about today?” He didn’t mention what he had learned about the problem in shipping. “Of course not!,” she thought. “Nothing is going to change.” So, she sadly replied, “Nothing really. Everything’s fine.” Sometimes employees stop talking because experience has taught them that speaking up doesn’t make any difference. One-on-ones are an opportunity to change that. Give the employee a voice in what gets discussed. Help them address bottlenecks. Follow-up on your to dos from the conversation. It can be as simple as: “Last week we talked about the shipping problem. I checked into it, and here’s what I found out. A possible solution would be this .... How do think that might work? ... What other ideas do you have?” The message is clear: I heard you. I remembered. What you have to say matters. And when employees believe their concerns and ideas matter, they’re more likely to keep speaking up. Conversation is Where Leadership Happens™ What Workplace Conversation Are You Struggling With? Maybe an employee has stopped talking. Maybe you’re dealing with accountability, conflict, attendance, performance—or simply a conversation you’re not quite sure how to approach. Bring it to the FREE Workplace Conversations Clinic on September 21. Join Cathie Leimbach and other leaders to talk through real workplace people challenges, hear different perspectives, and get ideas for moving forward. Register Here
