Enhance Success by Empowering Employees
Cathie Leimbach • September 23, 2020
Many leaders believe that employees don’t care about workplace culture or company results. They stifle success by ignoring strategies that would attract, retain, and empower quality people. At Leadercast 2019, Ginger Hardage , former Senior Vice President of Culture and Communications at Southwest Airlines, debunked several underlying limiting beliefs. She shared five aspects of creating a culture that empowers employees and drives organizational success.
Hardage encourages leaders to:
- Be intentional about building a healthy, uplifting culture.
- Ensure the organization has defined its core values and talk about them regularly. Include values discussions in job interviews and staff meetings.
- Ignore the naysayers who think this culture craze is all fluff. Join the parade of healthy culture, high performance companies that includes Chick-fil-A, Trader Joe’s, and Southwest Airlines.
- Develop, write down, and distribute policies and procedures that provide a framework for doing your organization’s work ethically, effectively, and efficiently. Equip your people to do the work and trust them to handle day-to-day variables within the framework.
- Strengthen culture by strengthening communication without waiting for a large line item in the budget. Have face time with your employees daily, involve them in decision-making, and share success stories.
Equip your employees by providing the right level of information and training, and they will help drive organizational success!
In Erica Dhawan’s book, Get Big Things Done, she defines Connectional Intelligence as the ability to combine knowledge, networks, and relationships to drive meaningful results. In today’s busy workplace, it’s not just what you know—it’s how well you connect that turns good ideas into big outcomes. Strong Connectional Intelligence within a team strengthens workplace morale and productivity by impacting four key attributes of high-performance cultures: Value Visibly – People perform better when they know their contributions matter. Leaders who highlight strengths, acknowledge effort, and celebrate progress create a culture where great work becomes contagious. Communicate Carefully – In an age of nonstop messages, clarity is a competitive advantage. Thoughtful communication reduces confusion, prevents conflict, and ensures that everyone moves forward with shared understanding. Collaborate Confidently – Connectional Intelligence flourishes when people feel empowered to contribute. Confident collaboration means inviting diverse perspectives, leveraging individual superpowers, and creating space for smart problem-solving. Trust Totally – Trust is the anchor of all high-performing teams. When leaders show reliability, transparency, and empathy, people take risks, share ideas, and stay aligned toward common goals. Connectional Intelligence helps teams innovate faster, break down silos, and accomplish what truly matters. Want to learn more? Visit Erica Dhawan’s website to explore her full body of work and deepen your understanding of Connectional Intelligence.
When people hear “psychological safety,” they often imagine a workplace where everything feels easy and conflict-free. But that’s not what true psychological safety is — and it’s not what high-performing teams need. As leadership expert R. Michael Anderson points out, work and life include tough days, unexpected problems, and moments that stretch us. A psychologically safe workplace doesn’t remove those realities. Instead, it gives people the confidence and support to face them. A safe workplace is one where employees can struggle without fear of embarrassment… try new skills without being put down… ask questions, make mistakes, and keep moving forward. It’s a place where people know their leader is behind them — not by preventing discomfort, but by helping them learn through it. Psychological safety isn’t about coddling or creating a predictable bubble. Real safety looks like this: · You may hear difficult feedback, but it helps you grow. · You are encouraged to take risks, and supported when you slip. · You are stretched beyond your comfort zone, and guided along the way. When leaders create this balance — support plus stretch — people build resilience, confidence, and higher performance. To explore more of these ideas, visit R. Michael Anderson's website .