Appreciation is Essential

Cathie Leimbach • October 18, 2022

Human beings are emotional beings. For emotional and mental health, we require affirmation that we are valued as a person.  To be engaged at work, we also need to know that we are valued for the contributions we make to the organization’s success.  Yet, studies show that 40 to 65% of the workforce has not felt appreciated at work in the past year. 

When employees don’t FEEL appreciated and valued at work, they are 5 times as likely to be disengaged, 74% more likely to be looking for another job, and 27% more likely to be struggling in their personal life. The resulting depression and poor workplace productivity lead to lower self-esteem, poorer quality relationships, and declining physical health.

Many leaders think they are showing appreciation, yet their employees aren’t feeling valued. Generally this is because we, as leaders, aren’t being intentional enough in how we recognize our team members.

Effective recognition is not everyone getting a standard gift on their 5th anniversary at the company or being chosen as this week’s recipient of their supervisor’s thank you note through the company’s digital peer-appreciation portal.   Effective appreciation is fulfilling, authentic, equitable, and personalized.

Fulfilling – Appreciation involves feeling. The method of showing appreciation must help the recipient feel valued and fulfilled. Different people value different forms of appreciation differently. Discover which of the following mean the most to each team member and thank them accordingly. Is it words of affirmation, quality time, acts of service, gifts, or physical touch?

Authentic – Leaders must truly believe in the recognition they are giving their employees. Through the leader’s body language, tone of voice, and everyday attitude towards employees, team members discern whether their leader is being sincere Only sincere appreciation helps employees feel valued.

Equitable – Everyone deserves frequent and honest appreciation and feedback. It is effective to recognize different people in different ways to suit their preferences.  However, it is not okay to recognize some people daily and ignore others altogether. If you have an employee who truly is not adding any value in the workplace nor exhibiting any positive behaviors, why are they on your payroll?

Personalized – When you are recognizing an individual, be specific about a way they had energy to the team or a recent time they completed an important project very well and on time. Don’t simply point out that their team gets good results. Let them know that you are paying enough attention to them that you see something they are personally contributing.

To lead with excellence, leaders need to be worthy of followers. Showing appreciation to every team member so they Feel valued is an essential aspect of leadership. 

Which of the 4 characteristics of effective appreciation are you already doing well? Which aspect will you focus on improving this week?  

The Leadership Problem Most Companies Don’t Address

By Cathie Leimbach • May 19, 2026
Many organizations assume their biggest challenges are rapidly changing technology, customer retention, and employee initiative. But quite often, the root cause is people leadership problems. That’s one reason The Imperfect CEO by Jim Brown is so timely. Releasing today, May 19, the book explores how leaders build healthier organizations not by pretending to have all the answers, but by creating cultures grounded in trust, clarity, accountability, and meaningful conversations. Brian Besanceney, Chair, Board of Orlando Health, Inc., described the book this way: “Through vivid stories, real-world examples, and a model grounded in collaborative culture, Jim Brown gives leaders permission to wrestle honestly with the generational divides, misaligned targets, and cultural fractures that can too often sabotage high-potential organizations.” Greg Apple, CEO of Amgine.ai, connected the book to leadership beyond business alone: “In a fast-moving company, culture is everything. Jim Brown’s principles have helped our team lead with greater clarity and alignment. The Imperfect CEO distills those lessons brilliantly. Every leader should read it.” What stands out to me is how closely this book aligns with the principles behind Conversational Management. Healthy cultures are rarely built through policies alone. They are built through the quality of everyday leadership conversations — how expectations are clarified, how accountability is handled, how feedback is delivered, and how trust is strengthened over time. That’s why leadership development cannot stay theoretical. Culture changes conversation by conversation.  The Imperfect CEO is an easy-to-read business fable that illustrates common people leadership challenges and provides suggestions for overcoming them. Order your copy today and start building healthier leadership conversations inside your organization.

Why Some Companies Attract More Job Applicants Than They Need

By Cathie Leimbach • May 12, 2026
Chick-fil-A restaurants often receive far more job applications than they have openings. This is not luck. It is leadership. People apply where they believe they will be treated well. At Chick-fil-A, employees experience respectful communication, clear expectations, and leaders who support their success. That reputation spreads quickly through word of mouth. Leaders in these restaurants do simple things well. They ask questions before they assume. They listen to employees. They provide encouragement and clear direction. They notice good work and address problems in a helpful way. As a result, employees feel valued. They enjoy coming to work. They tell others. That is what attracts more applicants. Many organizations focus only on hiring. Strong organizations focus on how people are treated after they are hired. When leaders create a workplace where people feel respected, supported, and clear on what success looks like, something powerful happens: People stay. People perform. And more people want to join. This is what leadership really is. Would you like to see several leadership and culture practices Chick-fil-A uses to attract and keep quality employees? Click here to view: How Chick-fil-A Attracts Quality Applicants