Managing AI So It Doesn’t Manage You

Cathie Leimbach • November 13, 2023

"The biggest mistake you can make is thinking AI is just another chatbot."

-Dr. Radhika Dirks

Dr. Radhika Dirks sees AI as both a valuable aid and a dangerous tool. Who is Dr. Radhika Dirks? She is a leader in multiple AI companies and is considered one of the top women in the AI world by both Forbes and Deloitte.


Dirks believes humans do, and always will, have the potential to add value at a higher level than machines. However, she warns that realizing this potential requires people to proactively develop their potential. It requires organizational leaders to be intentional about leveraging human capacity rather than blindly trusting AI technology.


Dirks suggests that there are three waves of AI and that we, humans, need to strengthen our skills to respond to each wave prudently.


Wave 1 – Explosion of Creativity: AI creates content creatively. AI generates pictures, websites, and text which challenge the human identity. Many are questioning the future of human work. 


  • Leaders need to be adaptable and have a growth mindset to add value in the world around us


Wave 2 – The World of Illusions: AI generates fake news and realities, posing a threat to our ability to distinguish between fake and truth.  Many of the pictures which have accompanied media stories in the last month are computer generated. Many of the articles references in AI writings do not exist.


  • Leaders must rely on intuition and ethical decision-making as well as develop guidelines for the use of AI within their organizations.


Wave 3 – The Race to Intimacy: AI mimics human emotions and forms connections, posing a challenge to genuine human relationships. To truly feel cared about and connected with others, we need to hear the human voice. Machines can’t fill a relationship void.


  • Leaders must prioritize in-person interactions, emotional intelligence, and intuition.



What is one step you will take in your organization to use AI wisely and help people develop the skills to have meaningful lives in a world in which AI has an expansive reach? 

The Leadership Problem Most Companies Don’t Address

By Cathie Leimbach • May 19, 2026
Many organizations assume their biggest challenges are rapidly changing technology, customer retention, and employee initiative. But quite often, the root cause is people leadership problems. That’s one reason The Imperfect CEO by Jim Brown is so timely. Releasing today, May 19, the book explores how leaders build healthier organizations not by pretending to have all the answers, but by creating cultures grounded in trust, clarity, accountability, and meaningful conversations. Brian Besanceney, Chair, Board of Orlando Health, Inc., described the book this way: “Through vivid stories, real-world examples, and a model grounded in collaborative culture, Jim Brown gives leaders permission to wrestle honestly with the generational divides, misaligned targets, and cultural fractures that can too often sabotage high-potential organizations.” Greg Apple, CEO of Amgine.ai, connected the book to leadership beyond business alone: “In a fast-moving company, culture is everything. Jim Brown’s principles have helped our team lead with greater clarity and alignment. The Imperfect CEO distills those lessons brilliantly. Every leader should read it.” What stands out to me is how closely this book aligns with the principles behind Conversational Management. Healthy cultures are rarely built through policies alone. They are built through the quality of everyday leadership conversations — how expectations are clarified, how accountability is handled, how feedback is delivered, and how trust is strengthened over time. That’s why leadership development cannot stay theoretical. Culture changes conversation by conversation.  The Imperfect CEO is an easy-to-read business fable that illustrates common people leadership challenges and provides suggestions for overcoming them. Order your copy today and start building healthier leadership conversations inside your organization.

Why Some Companies Attract More Job Applicants Than They Need

By Cathie Leimbach • May 12, 2026
Chick-fil-A restaurants often receive far more job applications than they have openings. This is not luck. It is leadership. People apply where they believe they will be treated well. At Chick-fil-A, employees experience respectful communication, clear expectations, and leaders who support their success. That reputation spreads quickly through word of mouth. Leaders in these restaurants do simple things well. They ask questions before they assume. They listen to employees. They provide encouragement and clear direction. They notice good work and address problems in a helpful way. As a result, employees feel valued. They enjoy coming to work. They tell others. That is what attracts more applicants. Many organizations focus only on hiring. Strong organizations focus on how people are treated after they are hired. When leaders create a workplace where people feel respected, supported, and clear on what success looks like, something powerful happens: People stay. People perform. And more people want to join. This is what leadership really is. Would you like to see several leadership and culture practices Chick-fil-A uses to attract and keep quality employees? Click here to view: How Chick-fil-A Attracts Quality Applicants