Praising Employees is Overrated!

Cathie Leimbach • September 10, 2020

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Are you a leader who believes that ‘no news is good news’? Perhaps you figure that there is no reason to comment on an employee’s work if you have no major complaints. After all, they are doing their job, right?


I used to be a member of this camp, but luckily, I changed my thinking. I was sure each of my team members knew when they were doing a good job and there was no reason for me to confirm or acknowledge. Then, thankfully, a few of my business friends told me that I was being perceived as caring only about getting things done without investing in relationships with team members. Even though I’ve always thought people mattered, I wasn’t showing it. I also discovered I was not alone in my management style. In fact, lack of praise and the impact on employee performance is a serious problem.


Here is the conundrum. Research shows that 85% of employees say that FEELing valued and appreciated is the most important factor in them liking their job. Yet, only 17% of people FEEL valued at work. That means that almost two-thirds of employees (maybe even yours) aren’t happy with their job because they don’t FEEL valued and appreciated at work.


And guess what? That leads to higher turnover and lower productivity. No great surprise, the research also shows that the most important workplace relationship is that between an employee and their supervisor.


Providing positive feedback may seem like a lot of effort, especially if you supervise a lot of people. It does take time, however, it takes much less time than dealing with staff turnover. And, having engaged and productive employees results in a stronger bottom line as well. Starting a habit of regularly praising your team members involves just a few simple steps. 


The Results of Praising Employees

In case you still aren’t convinced, the numbers are compelling. Research shows that praising employees:

·        Increases productivity 10%-20%.

·        Decreases turnover by 65% reducing the need for hiring, onboarding, and new employee training. That leads to cost savings and increased efficiency.


The Process for Praising Employees

It makes good business sense to implement positive feedback loops for our employees. 


And it isn’t hard. Here is how you can start:


  • Catch each direct report doing something right at least once per week.


  • Immediately provide positive feedback by expressing your appreciation for their good work. Be specific about what they are doing well. (e.g. "It sounds like you had an upset customer on that call, yet you remained calm, listened patiently, and repeated back what you heard to confirm whether you understood them correctly. Thank you for paying attention to their concerns and finding a solution that meets their needs.") 


  • Tell them how their actions are beneficial. (e.g. "That’s how we retain valuable customers.")


Start providing positive feedback right away. Think about the specific actions or tasks that contribute most to high performance. Imagine if your employees do more of these, how it will impact the success of your company. And, then take action. Get started now. 


If you want more tips and strategies for motivating your employees, reach out and we can schedule a free consultation to talk about employee productivity in more detail.

The Leadership Problem Most Companies Don’t Address

By Cathie Leimbach • May 19, 2026
Many organizations assume their biggest challenges are rapidly changing technology, customer retention, and employee initiative. But quite often, the root cause is people leadership problems. That’s one reason The Imperfect CEO by Jim Brown is so timely. Releasing today, May 19, the book explores how leaders build healthier organizations not by pretending to have all the answers, but by creating cultures grounded in trust, clarity, accountability, and meaningful conversations. Brian Besanceney, Chair, Board of Orlando Health, Inc., described the book this way: “Through vivid stories, real-world examples, and a model grounded in collaborative culture, Jim Brown gives leaders permission to wrestle honestly with the generational divides, misaligned targets, and cultural fractures that can too often sabotage high-potential organizations.” Greg Apple, CEO of Amgine.ai, connected the book to leadership beyond business alone: “In a fast-moving company, culture is everything. Jim Brown’s principles have helped our team lead with greater clarity and alignment. The Imperfect CEO distills those lessons brilliantly. Every leader should read it.” What stands out to me is how closely this book aligns with the principles behind Conversational Management. Healthy cultures are rarely built through policies alone. They are built through the quality of everyday leadership conversations — how expectations are clarified, how accountability is handled, how feedback is delivered, and how trust is strengthened over time. That’s why leadership development cannot stay theoretical. Culture changes conversation by conversation.  The Imperfect CEO is an easy-to-read business fable that illustrates common people leadership challenges and provides suggestions for overcoming them. Order your copy today and start building healthier leadership conversations inside your organization.

Why Some Companies Attract More Job Applicants Than They Need

By Cathie Leimbach • May 12, 2026
Chick-fil-A restaurants often receive far more job applications than they have openings. This is not luck. It is leadership. People apply where they believe they will be treated well. At Chick-fil-A, employees experience respectful communication, clear expectations, and leaders who support their success. That reputation spreads quickly through word of mouth. Leaders in these restaurants do simple things well. They ask questions before they assume. They listen to employees. They provide encouragement and clear direction. They notice good work and address problems in a helpful way. As a result, employees feel valued. They enjoy coming to work. They tell others. That is what attracts more applicants. Many organizations focus only on hiring. Strong organizations focus on how people are treated after they are hired. When leaders create a workplace where people feel respected, supported, and clear on what success looks like, something powerful happens: People stay. People perform. And more people want to join. This is what leadership really is. Would you like to see several leadership and culture practices Chick-fil-A uses to attract and keep quality employees? Click here to view: How Chick-fil-A Attracts Quality Applicants