Who's Responsible for Employee Success?
Cathie Leimbach • July 15, 2020
This is a subtitle for your new post
When I facilitate client meetings, every person in the room shares their perspective on the matter at hand and contributes ideas of how to move forward. Managers are often shocked at the positive energy and quality of input from their staff. Why are so many leaders, managers, and supervisors unaware of their staff’s potential and their value to the organization?
One reason is that few managers ask questions. There is a tendency for supervisors to give their staff day-by-day, or even hour-by-hour, specific instructions on what to do next, or they leave their staff alone to figure everything out by themselves. Few managers invest a lot of time using an intermediate approach. Daily or weekly two-way conversations between staff members and supervisors are relatively uncommon. Without such discussions, supervisors are unaware of their staff’s strengths and interests so can’t leverage their potential.
And, when staff don’t interact with others at work, they don’t feel valued. Their enthusiasm and productivity drop. Then, managers get frustrated with employee apathy and mediocre productivity.
Leaders push staff to work harder. Staff complain that managers aren't helpful or expectations aren't clear. Decades of Gallup research has revealed that the staff's assessment of the problem is pretty accurate. 70% of the factors that contribute to disappointing morale, engagement, productivity, and profit are the responsibility of managers.
So, what is the root cause of mediocre organizational outcomes? IT’S THE MANAGER!
Effective managers have servant hearts. They develop the skills needed to help their staff be the best they can be. They manage by asking questions that inspire great conversations and by becoming competent in the fifteen core skills of effective management. Unfortunately, this description of an effective manager does not describe the majority of managers.
What will you do this week to move beyond average? What is your next step to becoming a manager who leads with excellence and develops a healthy, high performance workplace team?
Rosabeth Moss Kanter, a respected professor at Harvard Business School, has spent her career connecting the dots between leadership and economic innovation. Her work shows that developing strong leaders doesn’t just benefit companies—it creates ripple effects that boost entire communities and economies. Effective leaders encourage teamwork, spark innovation, and help their organizations adapt to change. That kind of forward-thinking leadership attracts investment, drives productivity, and supports long-term growth. Kanter believes leadership isn’t a soft skill—it’s a strategic asset. She famously said, “Strategic leadership is an economic resource,” reminding us that developing talent is more than an HR initiative—it’s an engine for prosperity. But good leaders aren’t born overnight. Building strong leadership takes training, mentorship, and a commitment to continuous learning. And when businesses and governments make that investment, the rewards show up as better jobs, stronger institutions, and thriving local economies. Kanter’s research is clear: the path to economic progress starts with leadership development. If we want innovation and growth, we need people equipped to lead with vision and impact. 👉 Want to explore this connection further? Check out: How Good Leadership Helps Innovation and Growth
The Power of Positive Exits