How Important is Empathy at Work?

Cathie Leimbach • March 12, 2024

Empathy, often considered a soft skill, plays a pivotal role in fostering a positive and productive work environment. Yet, this ability to recognize, understand, and share the thoughts and feelings of another person, is often undervalued.


In the workplace where deadlines and targets dominate, understanding and connecting with colleagues on a personal level may seem secondary. However, research and workplace dynamics suggest otherwise.


Empathy is not just a natural trait but a skill that can be cultivated. Actively practicing empathy can enhance one’s ability to comprehend and share the feelings of others. In the workplace, this results in improved communication, collaboration, and a sense of belonging among team members.


When employees feel a genuine connection with their colleagues and managers, the benefits extend far beyond the emotional realm. Increased empathy correlates with higher efficiency and productivity. Managers who invest time in understanding the personal lives of their team members create an environment where employees feel valued and supported which, in turn, leads to greater job satisfaction and a stronger sense of loyalty to the organization.


In a fast-paced and competitive workplace, showing empathy might be the most efficient use of a manager’s time. Taking a moment to inquire about an employee’s well-being not only builds trust but also fosters a culture of mutual respect. Ultimately, a workplace rich with empathy becomes a breeding ground for creativity, innovation, and sustained success.

The Need for True Human Connection

By Cathie Leimbach • August 21, 2025
In today’s fast-paced world, it’s easy to get caught up in schedules, screens, and endless to-do lists. But what people really crave is something deeper—true human connection. Dr. Paul White, who studies workplace relationships, reminds us that appreciation and connection are not just “nice to have”—they are essential for our well-being. And researcher Brené Brown shows that real connection comes from vulnerability, where people feel safe, seen and valued. Without this kind of connection, many struggle with loneliness, anxiety, or even depression. On the other hand, when we feel truly connected, we’re happier, more engaged, more resilient, and more productive. So how can we build better connections? Start small. Proactively reach out for a live conversation instead of only sending a quick text or email. Take time to connect with peers at work or in your community. Ask others to share something personal about themselves, and share something personal about your life. These simple actions can create moments of trust and belonging. And in a world that can sometimes feel disconnected, these moments are not just valuable—they are vital. Join Us! We invite you to explore this topic further at our upcoming virtual event: Managing Performance in Today’s Workforce. Learn practical strategies to strengthen workplace connection and performance.  View event details here.

Why Your Company's Success Depends on This One Thing (Hint: It's Not What You Think)

By Cathie Leimbach • August 19, 2025
What separates thriving companies from struggling ones? 🤔 Professor Lynda Gratton from London Business School spent decades studying this exact question. Her findings will change how you think about leadership. Here's what she discovered:  Organizations that invest in developing collaborative leaders consistently outperform their competitors. Not by a little—by a lot. Through her groundbreaking study of 21 global companies and 200+ executives, Gratton identified the three game-changing elements: ✅ Cooperative culture - Moving from "me vs. you" to "we together" ✅ Rich networks - Breaking down silos so ideas flow freely ✅ Shared purpose - Giving work meaning beyond the paycheck The results speak for themselves: → Better innovation → Higher employee engagement → Stronger financial performance Companies that train managers to be collaborative leaders (not just bosses) create environments where teams actually want to work together. My takeaway? Leadership development isn't a "nice to have"—it's your competitive advantage. When leaders learn to cooperate and inspire others, entire organizations transform. What's your experience with collaborative leadership? Have you seen this play out in your organization? Want to dive deeper? View Three Pillars of Success which breaks down how to produce measurable results in innovation, efficiency, and engagement.