When Managers Really Listen

Cathie Leimbach • August 5, 2020

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When you talk with your team members, do you assume that you are understanding everything they are trying to tell you? Many of us would say that of course we understand. Both of us are fluent in English and we aren't stupid!


However, such thinking ignores several realities of human communication.

There may be, on average, 28 different precise meanings or innuendoes for each word in the English language.

What we as listeners 'hear' tends to only be 50% accurate. Half of what the other person is trying to communicate has not reached our brain.

The words someone says only account for 7% of the message we receive. The speaker's voice has a 38% impact and body language has a 55% impact on how we interpret the message.


Since there are so many factors that interfere with effective communication, we are wise, not stupid, to utilize reflective listening. This can be as simple as listening intently and then saying, "What I heard is . . . . Did I hear you correctly?" Then the other person can further explain to increase clarity.


How much could you reduce interpersonal discord and wasted time and money if you increased clarity and alignment within your team by regularly practicing reflective listening?

Quiet Cracking: Why Burnout Is Harder to Spot—and Fix—Than You Think

By Cathie Leimbach • October 28, 2025
Based on Jen Colletta’s article To Tackle ‘Quiet Cracking,’ Start with Transformation in These 3 Areas.

Maximize Your Day: Start the Night Before

By Cathie Leimbach • October 21, 2025
Want to boost your performance? According to James Hewitt, author of Regenerative Performance , a truly high-performance day doesn't begin when your alarm goes off—it starts the night before. Hewitt shows that rest isn't a reward you earn after a busy day; it's a vital part of your work strategy. Think of sleep as a required meeting for your brain and body to repair and prepare. Without proper rest, you can't show up as your best self, and the consequences are serious. Here’s a startling fact from research: Staying awake for 17 to 19 hours straight can impair your performance as much as having a blood alcohol concentration (BAC) of 0.05% . While the legal limit for driving in the U.S. is 0.08% BAC, many countries consider 0.05% to be legally impaired. After 24 hours of wakefulness, impairment is similar to having a 0.10% BAC, which is well over the legal limit. This level of fatigue slows your reaction time by up to 50%! To avoid this dangerous drop in performance, Hewitt offers a few top tips for better sleep: Create a Buffer: Spend the hour before bed winding down. Avoid work, stressful news, and intense exercise. Manage Your Light: Dim the lights and stop using electronic screens about 30 minutes before sleep. Be Consistent: Go to bed and wake up around the same time every day. By making sleep a priority, you're not just resting; you're actively preparing for success with a sharp, clear, and high-performing mind. View Maximize Your Day to see exactly how fatigue affects your performance!