The Impact of Leaders Who Communicate Stability
Cathie Leimbach • June 13, 2023
Employees are 8 times more likely to be engaged if they feel the company is financially secure.
When leaders effectively communicate stability, it has a profound impact on employees within an organization. Stability provides a sense of security and assurance, fostering a positive work environment and enabling individuals to thrive. Here are a few key ways in which such communication impacts employees:
- Reduced anxiety: Uncertainty breeds anxiety, which can hinder employee productivity and engagement. When leaders communicate stability, whether it's related to the company's financial position, long-term goals, or changes within the organization, employees feel more at ease. They gain confidence in their job security and can focus on their work with a clear mind.
- Increased trust: Leaders who demonstrate stability through their communication build trust among their employees. By providing consistent and transparent messages, leaders show their commitment to openness and reliability. This fosters an environment of trust and encourages employees to believe in the leadership's vision and decisions.
- Enhanced motivation: Stability in communication helps employees see a clear path forward. When leaders articulate the company's objectives, strategies, and plans, employees understand their role in achieving those goals. This clarity provides a sense of purpose and motivates individuals to contribute their best efforts towards the organization's success.
- Improved retention: Employees seek stability in their careers. When leaders effectively communicate stability, it reassures employees that the organization is reliable and invested in their well-being. This creates a sense of loyalty and reduces the likelihood of turnover, as employees are more likely to stay with a company that offers stability and security.
- Better decision-making: Stability in communication allows employees to make informed decisions. When leaders provide consistent updates on the organization's progress and share relevant information, employees are empowered to make choices that align with the company's direction. This autonomy and clarity facilitate efficient decision-making and promote a culture of accountability.
In conclusion, leaders who prioritize stability in their communication positively influence employees. By reducing anxiety, building trust, enhancing motivation, improving retention, and enabling better decision-making, stable communication sets the stage for a thriving and engaged workforce, as well as a more profitable and productive organization.
Jason left his one-on-one feeling encouraged. His supervisor, Ellen, had listened as he described competing deadlines and his interest in becoming a team leader. They talked about the possibility of shifting some of his workload. Ellen also suggested that training might help him prepare for a leadership role. "Let's work on that," she said. Jason thought help was coming. Ellen thought Jason would bring her a plan. Two weeks later, the deadlines were closer. Nothing had been reassigned. Neither had looked into training. During their next one-on-one, Ellen asked how things were going. "I'm still waiting to hear which project you want me to focus on," Jason said. "I thought we agreed that you would work that out." "And the leadership training?" "Did you find a course?" Jason paused. "I thought you were going to recommend one." They had discussed the same topics. They had left with different expectations. Neither intended to let the other down. But they hadn't agreed on who would do what, or when. Turn a Good Conversation into Clear Next Steps Listening matters. So does what happens after you listen. Before you end your next one-on-one, take a few minutes to make sure you and your employee understand what comes next. Talk about priorities. If everything can't be done at once, agree on what comes first. Ask what might get in the way, and what support would help. Make room for professional growth, too. What does the employee want to learn? What responsibility would they like to prepare for? Identify a step you can each take to move that development forward. Then write down your agreements. Keep the notes simple: what needs to happen, who will do it, and by when. Include your own commitments. Putting It Into Practice Ellen and Jason tried again. "The client proposal comes first," Ellen said. "I'll talk with Marcus today about taking over the weekly report. By Friday, I'll let you know whether he can." "I'll find two leadership courses before our next meeting," Jason said. "Then we can talk about which one fits." Both Jason and Ellen knew what to do next. The following week, both reported their findings and they made decisions on how to move forward. Jason’s work became more aligned with Ellen’s departmental goals. Jason felt valued and appreciated. Their weekly one-to-ones became the backbone of their workplace success. Want to Make Your Workplace Conversations More Productive? Join us for the Workplace Conversations Clinic on October 19 . Bring a conversation you want to handle more effectively, and let's work on making the next steps clear. Register Here
Sally appreciated that her supervisor made time for weekly one-on-ones. It made her feel valued. But after 18 months with Emerald Corp, something was missing. She rarely received feedback. Her supervisor didn’t tell her what she was doing especially well—or where she needed to improve. And although the company had promised continuing education when she was hired, no development opportunities had materialized. Sally loved learning. Several next-level positions interested her, but she knew she needed additional knowledge and skills. Meanwhile, two college classmates working in other departments had already been promoted. She was a fast learner. She was getting bored. And she was beginning to wonder whether she had a future at Emerald. So Sally started applying elsewhere. During Monday’s one-on-one, she asked her supervisor whether he would serve as a reference. He was stunned. “You’re doing well,” he said. “There are lots of opportunities for you here.” Sally asked whether he would support her applying for an internal position. “Well, you’re doing fairly well,” he replied, “but there are several things you could be doing better. You’d also need more experience or training before you’d be ready for the next level.” Sally was confused. “What should I be doing better?” Her supervisor mentioned a few areas for improvement. “Why haven’t you told me this before?” Sally asked. “No news is good news,” he replied. “You’re certainly not at risk of losing your job.” “But you’re telling me I’m not ready for a promotion. How am I supposed to improve if I don’t know what you expect?” Her supervisor assumed Sally would figure it out over time. Sally had assumed she was already meeting expectations. Both assumptions were costly. Within days, Sally had two interviews with other companies. One-on-Ones Should Help Employees Succeed Employees shouldn’t have to guess what high performance looks like. One-on-ones are an opportunity to make expectations clear and help employees become more successful. Talk about what they are doing well. Be specific about where improvement is needed. Ask about their challenges, interests, and future goals. Then provide the coaching, training, and support that can help them succeed. Don’t wait until an employee asks for a reference to talk about their future. Ask before you assume. Conversation is where leadership happens™ Want to Make Your Workplace Conversations More Productive? Join us for the Workplace Conversations Clinic on October 19 . Bring a conversation you want to handle more effectively, and let's work on making the next steps clear. Register HERE
